Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging, with the books still shrink-wrapped. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@livefrommontreux.com. Please note that returns will need to be sent to the following address: 

Bazar Suisse
Grand' Rue 24
1820 Montreux
Switzerland

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@livefrommontreux.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Books that have been used, i.e. not fulfilling the requirement that your item must be in the same condition that you received it, unused, undamaged, and in its original packaging, with the books still shrink-wrapped.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, undamaged and in its original packaging with the books still shrink-wrapped. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@livefrommontreux.com.